VANLIGA FRÅGOR (FAQ)
About us
Vad gör Travel Media?
We are a publishing house and production agency working with customer magazines, advertising sales, and media production for companies and organisations.
Who are your services aimed at?
We work with companies and organisations that want to reach a wider audience through editorial content, advertising, and their own publications.
Where are you based?
We are based in Stockholm, Sweden, and undertake assignments both nationally and internationally.
Order
How do I place an order?
Contact one of our sales representatives and we will go through your needs, setup, and timeline together.
Can I change or cancel an order?
Yes, changes and cancellations are possible depending on the project's status and scope.
Can I have a confirmation?
Yes, you will always receive a confirmation on the same day the order is placed.
Payment
What payment methods do you offer?
We invoice via bank or giro.
When does the payment take place?
Payment will be made according to agreed terms in connection with order and delivery.
Is VAT included in the prices?
No, VAT will be added according to current regulations.
Can I have an invoice?
Yes, all assignments are invoiced.
Delivery
What is the delivery time?
Delivery times vary depending on the scope of the project and are determined at the time of ordering.
Do you work with clients outside of Sweden?
Yes, we work with both Swedish and international assignments.
How do I access digital material?
Digital deliveries are made via an agreed channel, for example, email or a sharing service.
What happens if something is delayed?
We always inform you well in advance and agree on a new delivery time together.
Returns and right of withdrawal
Do you have a return policy?
No, because our services and productions are tailored to each assignment.
How long does a potential refund take?
Refunds are normally processed within approximately 10 banking days of agreement.
Support
What do I do if something isn't working?
Contact us by email or telephone and we will assist you further.
How quickly do you respond?
We normally reply within 1-2 working days.
What is the easiest way to contact you?
By email or phone, whichever suits you best.
How long does it take to build a website?
Do you redesign existing websites?
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